Service Integrations

Most businesses run on a dozen or more cloud apps: CRM, accounting, e-commerce, scheduling, help desk, email marketing, project management. When they don't talk to each other, people become the integration layer, copying and pasting, exporting and importing, and fixing the mistakes that inevitably creep in.

We connect your systems using APIs, webhooks and integration platforms, so information moves automatically and stays consistent.

Who it's for

• Businesses with "swivel-chair" processes, where someone reads one screen and types into another.
• Teams whose reports never match because each tool has its own version of the truth.
• Companies adding new software that has to fit into an existing stack.
• Organizations preparing for AI, since AI tools are only as useful as the data they can reach.

Common problems we solve

• New customers entered separately in the CRM, accounting and support tools.
• E-commerce orders that need manual re-entry into inventory or fulfillment systems.
• Duplicate or conflicting records across systems.
• Native integrations that only sync some fields, or only in one direction.
• Old custom scripts that broke when a vendor updated its API.
• No visibility when a sync fails.

What's included

• Systems and data-flow map. A clear diagram of your tools, what data lives where and which system is the "source of truth" for each type of record.
• Integration design. Field mappings, sync direction and frequency, conflict rules and how errors are handled.
• Build. Using native connectors where they're good enough, integration platforms (Zapier, Make, n8n, Power Automate) where they fit, or custom code against vendor APIs when needed.
• Testing. With real data scenarios, including duplicates, missing fields and rate limits.
• Monitoring and alerts. So failures are caught and fixed quickly.
• Documentation. Every integration explained in plain English, including credentials ownership and how to change it.

How a typical project runs

1. Discovery. Which tools you use, where the friction is and what "in sync" should mean.
2. Map. Data flows, source of truth, field mappings and edge cases.
3. Choose the approach. Native connector, integration platform or custom build, balanced for cost, reliability and maintainability.
4. Build and test. In a sandbox first where available.
5. Launch and monitor. With logging and alerts, plus a clean-up of historical data if needed.

For example, an online retailer might connect its store, accounting software and email platform so each order automatically creates the invoice, updates the customer's purchase history and triggers the right post-purchase emails. This is illustrative, but it's a common pattern.

New to the topic? Our plain-English guide Integrations and APIs explained covers APIs, webhooks and when to use which approach.

Tools we work with

• Integration platforms: Zapier, Make, n8n, Microsoft Power Automate
• APIs and protocols: REST, GraphQL, webhooks, OAuth, CSV/SFTP for legacy systems
• Custom middleware: Python, Node.js and serverless functions
• Common systems: HubSpot, Salesforce, Zoho, Pipedrive, QuickBooks, Xero, Shopify, WooCommerce, Stripe, Google Workspace, Microsoft 365, Slack, Calendly, Zendesk and many more

Frequently asked questions

What if a tool doesn't have an API?

There's usually still a way: scheduled file exports, email parsing or, as a last resort, robotic process automation (RPA) that operates the interface like a person would.

Integration platform or custom code?

Platforms are faster to build and easier to hand over; custom code can be cheaper to run at high volume and more flexible. We'll recommend what fits your volume, budget and team.

Who owns the integrations and credentials?

You do. We build in your accounts wherever possible and document everything.